Our Client In The FMCG Industry Is Seeking An Experienced And Strategic Brand Operations Manager To Join Their Leadership Team. The Ideal Candidate Must Have Strong, Traceable Retail And Brand Management Experience With A Minimum Of 5 Years In A Similar Role. This Position Requires A Dynamic Leader Who Will Drive Operational Excellence While Safeguarding Brand Standards, Customer Experience, And Employee Engagement Across All Outlets.
Key Responsibilities:
Ensure Operational Standards And Brand Guidelines Are Consistently Applied Across All Customer Touchpoints.
Oversee Staff Presentation And Professionalism, Ensuring Alignment With Brand Image And Food Handling Regulations.
Guarantee That Food Preparation And Packaging Processes Reflect The Brand’s Commitment To Quality And Consistency.
Monitor Staffing Levels And Collaborate With HR To Address Shortages Or Overstaffing.
Conduct Spot Checks To Uphold Brand Standards And Accountability.
Assist In Budget Development And Ensure Targets Are Met While Maintaining Brand Integrity.
Oversee Maintenance And Servicing Of Equipment To Support Smooth Operations.
Maintain Décor, Cleanliness, And Ambience To Reflect The Brand’s Identity And Customer Expectations.
Manage Supplier Relationships To Ensure Timely Delivery Of Products That Meet Brand Standards.
Build Strong Customer Relationships, Addressing Complaints Promptly And Ensuring Positive Brand Perception.
Conduct Market Research On Customer Preferences And Competitor Activities To Inform Brand Strategies.
Identify Training Needs And Implement Programs That Strengthen Brand-Centric Customer Service.
Foster Team Spirit And Morale, Promoting A Culture Of Courtesy And Brand Loyalty.
Lead Regular Meetings With Managers To Align Operational Goals With Brand Objectives.
Stay Updated On Industry Trends And Recommend Innovations That Enhance Brand Value.
Monitor Financial Performance To Ensure Shops Achieve Target Gross Profits While Preserving Brand Standards.
Track Commodity Costs And Implement Cost-Saving Measures Without Compromising Brand Quality.
Uphold Managerial Integrity, Confidentiality, And Professionalism In Line With Brand Values.
Deliver Revenue, Customer Count, And Profit Targets Across Multiple Stores.
Manage P&L Performance, Budgets, And Cost Controls.
Ensure Consistent Execution Of Brand Standards (Food Quality, Service, Cleanliness).
Coach And Develop Shop And Shift Managers And Lead Workforce Planning.
Drive Customer Satisfaction And Manage Complaints Effectively.
Oversee Stock Control, Suppliers, Audits, And Equipment Maintenance.
Ensure Compliance With Food Safety, Health, Safety, And Legal Requirements.
Implement Local Growth And Continuous Improvement Initiatives.
Qualifications, Skills And Competencies:
• Bachelor’s Degree Or Advanced Diploma In Business, Operations Management, Hospitality, Or a Related Field.
• At Least 5 Years’ Experience In Qsr Or Hospitality Operations, With Multi-Site Responsibility.
• Strong Commercial Acumen With Proven Ability To Manage P&L Performance.
• An Inspirational People Leader With Excellent Coaching, Communication, And Stakeholder Management Skills.
• Highly Organised, Detail-Oriented, And Comfortable Working In a Fast-Paced, High-Accountability Environment.
• Solid Understanding Of Operational Controls, Compliance, And Governance Requirements.
• Passionate About Customer Experience, Operational Discipline, And Developing Future Leaders.